Banking Operations Manager


Who we are: Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team. What we’re looking for: The Banking Operations Manager is responsible for managing and supporting daily operation activities including item processing, exceptions/adjustment processing, account reconciliation, transaction research and dispute resolution, ACH file processing, ATM settlements, personal/business online banking, debit cards, credit cards, RDC, wire transfers, other processing rails within the payment arena, and market place lending activities. The manager will be responsible for new product implementation and compliance. In addition, this person will be responsible for establishing and updating policies and procedures for operations. The ability to coordinate company-wide operations projects crossing various job levels and functions is a must. This is a multi-incumbent position. This person must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Responsibilities: Has frequent contact with branch and other personnel to reconcile and resolve daily transactions and/or disputes. Provides indirect supervision by providing functional guidance to support personnel and assisting with training issues. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Ability to lead and develop a team of analysts. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Qualifications: Bachelor’s in financial services or related discipline preferred. Minimum of 7 years banking experience. Proven banking or finteh operations management skills and ability to meet production parameters, review internal controls, and meet processing requirements. Demonstrated leadership skills including the ability to think strategically and lead change. Proven project management skills with a focus on building high performance relationships and processes to drive projects forward. Technological savvy. Excellent written and verbal communication skills and the ability to present analysis in writing and verbally. A­­bility to lead and motivate various levels of staff. Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.


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