ACH Operations Manager


Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team. What we’re looking for: The ACH Manager is responsible for the smooth execution of all ACH payments at Cross River. You’ll be responsible for building the function from the ground up while preparing to scale and expand the team as volume grows. You’ll also be responsible for the application of NACHA Rules and regulatory requirements to all aspects of daily work. Our culture welcomes new ideas, and we encourage out-of-the-box thinking. We want to build leaders that want to grow with us, help us grow our company, and join us as we continue to be one of the top innovators in the fintech space. Responsibilities: Analyze existing ACH processes to develop strategies, procedures and/or policies to maximize team efficiency. Oversee and manage day-to-day ACH operational processes. Conducting work stream-level reviews and analysis to proactively identify required technical tasks/actions, issues, and risks. Manage special projects which may involve coordination with other departments such as compliance, accounting, and lending. Provide training to staff on all ACH operational processes and Bank initiatives. Monitor the team’s performance and provide coaching as needed to maintain consistent team engagement. Develop action plans, conduct team member evaluations, and provide career path guidance to each team member. Ensure all daily, weekly, and monthly responsibilities are completed in a timely manner. Act as a liaison with the Operation’s Coordinators to implement bank initiatives and tasks across Qualifications: High School diploma or GED required. Associates or Bachelor's Degree preferred. 5+ years of experience in ACH payments and compliance roles within a regulated financial services environment. Ability to exercise oversight, knowledge and understanding of ACH processes and policies in a complex financial operation. Strong understanding of ACH payment components, inclusive of NACHA Rules and Guidelines. Self-educator with the ability to apply knowledge obtained. Intuitive thinker with the ability to think out of the box. Problem-solving and decision-making skills, with the ability to analyze complex information to identify the key issue/action and drive resolution. Experience building and leading a team. Effectively communicate across all levels both written and verbally. Experience and passion for creating process and collaborating with others. Strong analytical, problem solving and conceptual skills. Strong multi-tasking abilities. Detail-oriented, flexible, and able to work in a fast-paced environment while being able to meet strict daily deadlines. Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.


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